At Automation Nepal Pvt. Ltd., we are committed to ensuring your satisfaction with our products. If for any reason you are not entirely satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines the procedures and conditions for returning products and receiving refunds for purchases made through bikkri.com.

1. Eligibility for Returns

1.1. Time Frame: You may request a return at your cost within 7 days from the date of delivery.

1.2. Condition: To be eligible for a return, the product must be unused, in the same condition that you received it, and in its original packaging. Products that are damaged or altered after delivery will not be accepted for return.

1.3. Proof of Purchase: A receipt or proof of purchase from bikkri.com is required to process your return.

1.4. Return Shipping Cost: All return material must be sent by the customer at their own cost.

2. Non-Returnable Items

2.1. Certain items are non-returnable, including:

  • Custom-made or personalized products
  • Items that have been used, damaged, or altered
  • Products marked as final sale or non-refundable on bikkri.com

3. Return Process

3.1. Initiate Return: To initiate a return, please contact our customer service team at support@bikkri.com or call us at [Customer Service Number]. Provide your order number, details of the product you wish to return, and the reason for the return.

3.2. Return Authorization: Our customer service team will provide you with a return authorization and instructions on how to return your product.

3.3. Shipping: You are responsible for the cost of shipping the returned product to us. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of the returned item. All return material must be sent by the customer at their own cost.

4. Refunds

4.1. Inspection: Once we receive your returned product, we will inspect it to ensure it meets our return eligibility criteria.

4.2. Approval: If your return is approved, we will process your refund. A credit will automatically be applied to your original method of payment within 7-10 business days.

4.3. Partial Refunds: In certain situations, only partial refunds may be granted (if applicable), such as:

  • Products with obvious signs of use
  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error

5. Exchanges

5.1. Eligibility for Exchange: Exchanges are only possible if you have received a different product than you selected on bikkri.com or if the product is damaged. In such cases, please contact our customer service team at support@bikkri.com or call us at [Customer Service Number] within 7 days of receiving the product. Provide your order number, details of the product received, and the issue.

5.2. Exchange Process: Our customer service team will provide you with an exchange authorization and instructions on how to proceed. You may need to return the incorrect or damaged product before receiving the replacement.

5.3. Shipping for Exchanges: If the exchange is due to our error (wrong or damaged product), we will cover the shipping costs for returning the item and sending the replacement. If you choose an exchange for any other reason, you are responsible for the shipping costs.

6. Data Security

6.1. We take reasonable measures to protect the confidentiality, integrity, and security of your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure.

7. Children’s Privacy

7.1. Our website and bikkri.com are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

8. Changes to this Refund and Returns Policy

8.1. We reserve the right to update or modify this Refund and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website and bikkri.com. Your continued use of our website and bikkri.com after any such changes constitutes your acceptance of the updated Refund and Returns Policy.

9. Contact Us

If you have any questions or concerns about this Refund and Returns Policy, please contact us at info@bikkri.com.