Last updated: 22/10/2024

At Bikkri.com, we are committed to ensuring a safe and fair environment for all buyers and sellers. Please read our Refund and Returns Policy carefully to understand how refunds and returns are handled on our platform. Bikkri.com only provides a platform for users to connect and transact. We do not directly sell or manage products. Therefore, all refunds and returns are managed between buyers and sellers.

1. No Direct Refunds or Returns by Bikkri

• Bikkri.com acts as an intermediary platform for users to buy and sell products or services. As such, Bikkri is not responsible for processing or managing any refunds or returns.
• All refunds and returns are the responsibility of the individual sellers and must be handled directly between buyers and sellers.

2. Sellers’ Refund and Return Policies

• Each seller on Bikkri.com may have their own refund and return policy, which should be clearly stated in their product listings.
• Buyers are encouraged to review the seller’s refund and return policy before making a purchase.
• If a seller does not have a clearly defined policy, buyers should reach out to the seller for clarification prior to purchase.

3. Disputes Between Buyers and Sellers

• In the event of any dispute regarding refunds or returns, Bikkri.com does not mediate or resolve disputes between users. However, we encourage both parties to communicate openly to resolve the issue.
• If a resolution cannot be reached, buyers may seek assistance through other legal avenues or consumer protection authorities.

4. Guidelines for Buyers

• Inspect the product upon delivery: We recommend buyers carefully inspect the item upon receipt to ensure it matches the description provided by the seller.
• Keep records: Maintain records of your transaction, including communication with the seller, receipts, and any other relevant information that may assist in resolving disputes.
• Contact the seller: If you are unsatisfied with your purchase or wish to request a refund or return, contact the seller directly as soon as possible.

5. Guidelines for Sellers

• Clearly state your refund and return policy: It is the responsibility of the seller to define their own refund and return policies, including timelines, conditions for refunds, and whether they accept returns.
• Communicate with buyers: Respond promptly to buyer inquiries and try to resolve issues fairly and efficiently.
• Ensure product accuracy: Accurately describe the condition, features, and specifications of the items you list for sale on Bikkri.com.

6. Non-Refundable Items

Certain types of products and services may not be eligible for a refund or return. These may include but are not limited to:

• Perishable goods (such as food or flowers).
• Custom-made or personalized items.
• Digital products (such as software, e-books, or online courses).
• Services that have already been rendered.

7. Damaged or Defective Items

If an item arrives damaged or defective, the buyer should immediately contact the seller to report the issue. It is up to the seller to provide a resolution, which may include a replacement, repair, or refund, depending on their policy.

8. Buyer Protection Tips

To protect yourself when making a purchase:

• Review seller ratings and reviews to gauge their reliability.
• Ask for clarification on any item details before purchasing.
• Pay securely and avoid using payment methods that offer no recourse in the event of a problem (e.g., direct bank transfers).

9. Bikkri.com’s Role

While Bikkri.com is not responsible for managing refunds and returns, we take the integrity of our platform seriously. Sellers who consistently fail to provide adequate customer service or violate our terms may be subject to account suspension or termination.

10. Modifications to the Policy

Bikkri.com reserves the right to modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. It is the responsibility of users to review this policy regularly.

11. Contact Us

If you have any questions about this Refund and Returns Policy, please feel free to contact us at:

Email: support@bikkri.com
Phone: +977-XXXXX-XXXXX